Customer Support Representative (French and English Fluency Required) - Remote

Overview

As a Customer Support Representative at TreviPay, you will provide exceptional support to clients and customers, ensuring their needs are met while exemplifying the company's mission and values.

In Short

• Provide timely and accurate responses to customer inquiries.
• De-escalate challenging customer situations effectively.
• Collaborate with team members to improve processes.
• Engage proactively with customers to address issues.
• Meet department metrics and service level agreements.
• Participate in training and learning sessions.
• Maintain professionalism and accountability in all interactions.
• Communicate effectively in both French and English.
• Work independently and as part of a team.
• Adapt positively to changes in a dynamic environment.

Requirements

• Minimum two years of customer support experience.
• Fluency in French and English.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong problem-solving skills.
• Ability to manage challenging customer situations.
• Organized and self-sufficient.
• Coachable and open to feedback.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Demonstrate a positive attitude and professionalism.

Benefits

• Supportive and collaborative work environment.
• Opportunities for professional growth.
• Engagement in meaningful work.
• Flexible trade credit options for clients.
• Access to a global B2B payments network.