Customer Success Representative - Remote

Overview

We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth.

In Short

• Account Management: Oversee and nurture relationships with U.S and Canadian architectural and engineering companies.
• Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns.
• Upselling and Growth: Identify opportunities to expand our services within existing client accounts.
• Client Onboarding: Facilitate the onboarding process for new clients.
• Feedback Collection: Gather feedback from both clients and contractors.
• Problem Resolution: Handle any issues or disputes promptly and professionally.
• Reporting: Maintain accurate records of client interactions.

Requirements

• Strong communication skills.
• Experience in account management or customer service.
• Ability to work independently and remotely.
• Problem-solving skills.
• Familiarity with the architectural and engineering industry is a plus.

Benefits

• Opportunity for personal and team growth.
• Flexible working hours.
• Remote work environment.