Manager, Customer Success Japan - Remote

Overview

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

In Short

• Manage and grow the Japanese Customer Success program.
• Define the vision, strategy, and roadmap for customer success.
• Hire, coach, and develop a team of Customer Success Managers.
• Analyze customer and performance data for informed decision-making.
• Act as an executive sponsor for high-priority customers.
• Partner with leadership to implement successful programs.
• Identify areas for innovation and improvement.
• Be the voice of Japanese customers internally and externally.
• Maintain knowledge of Inbound and HubSpot tools.

Requirements

• Proven leadership and coaching abilities.
• Track record of executing growth strategies.
• Effective communication skills in various group sizes.
• Advocate for local market and customer needs.
• Entrepreneurial spirit with initiative.
• Experience leading projects to successful outcomes.
• Self-motivated with change management experience.
• Strong data-driven decision-making skills.
• Bilingual in English and Japanese.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Supportive company culture.
• Access to HubSpot tools and resources.
• Engagement in global company initiatives.