Customer Success Manager (m/f/d) - Remote

Overview

Ocumeda is a teleophthalmology startup that offers low-threshold eye check-ups in collaboration with opticians. We prevent vision loss and blindness through simple and quick eye check-ups, providing the best possible medical quality regardless of location.

In Short

• Train and support partner opticians in delivering and improving telemedicine services.
• Serve as the main contact person for partners and customers on-site.
• Contribute creatively to operational processes to ensure quality growth.
• Independently develop projects to success.
• Work approximately 30% in the field with additional travel (15% overnight stays).
• Fluent in German; English is a plus.
• Possess a driver's license.
• High intrinsic motivation to make a change and seek meaningful work.
• Enjoy networking with various stakeholders.
• Located ideally in the Rheinland-Pfalz / Baden-Württemberg region.

Requirements

• Optician or master optician with experience in ophthalmology preferred.
• Willingness to travel and work in customer locations.
• Strong interpersonal skills and networking ability.
• Self-motivated and eager to make a difference.
• Fluency in German; English is a plus.

Benefits

• Strong feedback culture with experienced, diverse founders and team members.
• Significant development opportunities through direct collaboration with the founding team.
• Independent work and varied tasks with many opportunities for creativity.
• Fun with a passionate team, with regular in-person team events in Munich.
• Flexible working hours from Monday to Friday and remote work options.
• Competitive salary.