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Customer Success Manager EMEA (f/m/d) - Remote

Posted 14 weeks ago
Customer Service
Full Time
United Kingdom

Overview

SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management.

In Short

  • Join a growing team as a Customer Success Manager EMEA Enterprise.
  • Guide customers through their journey to ensure success.
  • Work closely with various teams to deliver continuous value.
  • Take full responsibility for Mid-Market customers.
  • Build and strengthen relationships with customers.
  • Drive product adoption to ensure value add.
  • Utilize Customer Success tools like Gainsight and Salesforce.
  • Be part of a diverse and global team.

Requirements

  • 3+ years of experience in a customer-facing role in the B2B SaaS industry.
  • Understanding of IT Management and Software Development/Operations.
  • Ability to structure and prioritize work.
  • 1+ year working knowledge with Customer Success tools.
  • Fluent in English; additional languages are a plus.

Benefits

  • Supportive team culture that welcomes feedback.
  • Opportunity to work with strategic customers.
  • Impactful role in a fast-growing tech company.
LeanIX Jobs logo

LeanIX Jobs

LeanIX is a forward-thinking company that specializes in providing solutions for enterprise architecture, enabling organizations to effectively model and transform their IT landscapes. The Transformations team at LeanIX is dedicated to supporting customers through various business transformation use cases, such as SAP S/4HANA Transformation, while fostering a strong customer-centric approach. With a commitment to continuous improvement, collaboration, and knowledge sharing, LeanIX emphasizes a culture of empowered product teams that prioritize problem-solving over mere feature implementation. The company operates on a hybrid remote work model, allowing flexibility while maintaining in-person collaboration. LeanIX is on a strong growth trajectory, with industry-leading products and a focus on employee development, work-life balance, and open communication.

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