Customer Success Partner Senior Advisor - Remote

Overview

The Customer Success Partner Senior Advisor will play a critical role in retaining and growing the customer base for SAP BTM in the APAC region, working closely with key leaders and teams.

In Short

• Join a growing team in APAC and influence its growth.
• Full responsibility for 35-40 customer accounts.
• Build and strengthen relationships with customers.
• Drive product adoption and increase user base.
• Work with Customer Success tools like Gainsight and Salesforce.
• Translate customer feedback into product requirements.
• Support a culture that welcomes feedback and celebrates successes.
• Collaborate with global sales, marketing, and product teams.

Requirements

• 7+ years of experience in consulting or B2B SaaS with customer interaction.
• Experience with IT Management or Enterprise Architecture is a plus.
• Knowledge of IT project management and delivery methods is a plus.
• Strong organizational and prioritization skills.
• 3+ years of experience with Customer Success tools like Gainsight.
• Exceptional English language skills, especially technical vocabulary.

Benefits

• Supportive team culture with motivation and feedback.
• Opportunity to influence the growth of a tech company.
• Work in a diverse and global team environment.