Customer Success Advisor - Remote

Overview

The Customer Success Advisor will be responsible for delivering a positive customer journey and engaging with business owners to meet their needs.

In Short

• Engage with customers through calls, emails, and web chats.
• Assist businesses in completing loan applications.
• Handle account queries and administrative tasks.
• Pitch services to potential customers.
• Collaborate with cross-functional teams for optimal customer outcomes.
• Provide feedback to improve processes.

Requirements

• Passion for customer service and helping SMEs.
• Excellent time management and multitasking skills.
• Strong verbal and written communication skills.
• Ability to think creatively and propose improvements.
• Self-starter with ownership of customer relationships.
• Proactive and metrics-driven mindset.

Benefits

• Flexible working arrangements.
• Medical insurance and gym membership discounts.
• 25 days holiday plus additional leave options.
• Company retreats and team events.
• Access to learning and development resources.