Customer Success Advisor - Remote

Overview

The Customer Success Advisor works alongside our regional teams to retain and optimize our customers and increase customer lifetime value.

In Short

• Be a trusted advisor to our customers, helping them achieve their goals and maximize the value of our products.
• Proactively identify customer needs and challenges, developing solutions to optimize their experience.
• Effectively manage conflict, negotiate contract terms and meet targets related to customer retention.
• Analyze customer data to identify trends, opportunities for improvement, and potential churn risks.
• Become a subject matter expert on customer retention drivers, providing valuable insights to the business.

Requirements

• Have sales/revenue background
• Have a genuine passion for customer success and providing great customer experiences.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry of SAAS.
• Experience using SAAS products and an ability to quickly identify customer issues and the resolutions required for product optimisation.
• You have a high level of Vietnamese & English languages.

Benefits

• Sponsorship if needed (Manila & Bangkok candidates)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement