Customer Success Advisor - Remote

Overview

The Customer Success Advisor will support the HQ Support Manager at Xapo Bank's Gibraltar Global Branch, focusing on customer-facing banking operations and facilities management.

In Short

• Support HQ Support Manager in daily operations.
• Assist with customer-facing banking operations.
• Manage onsite events and VIP visits.
• Maintain supplier relationships and manage invoices.
• Ensure efficient running of the Global Branch.
• Provide exceptional client support throughout the client relationship.
• Work remotely from anywhere while being based in or near Gibraltar.
• Collaborate with a distributed team across 40+ countries.
• Engage in facilities management tasks.
• Contribute to business development efforts.

Requirements

• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills and networking ability.
• Fluency in English and Spanish.
• Ability to simplify complex issues for clients.
• Strong attention to detail and analytical skills.
• Empathy and passion for client service.
• Self-motivated and collaborative team player.
• Knowledge of Bitcoin and Fiat currency payment systems.
• Alignment with Xapo's values and leadership principles.
• Reside in or near Gibraltar.

Benefits

• Work remotely from anywhere.
• Flexible work schedule and PTO plan.
• Opportunities for learning and development.
• Collaborate with a high-performance team.
• Impact globally through innovative technology.