Account Manager - LATAM - Remote

Overview

The Account Manager LATAM role is an integral part of the Customer Success Team and will be responsible for managing an assigned portfolio of high net worth customer accounts at Xapo Bank.

In Short

• Work from anywhere, impact everywhere.
• Manage high net worth customer accounts in the LATAM region.
• Identify leads and build relationships with customers.
• Ensure consistent support during onboarding and throughout the customer journey.
• Achieve defined revenue targets through retention and acquisition.
• Attend regional events to promote the Xapo brand.
• Monitor customer portfolios and provide timely updates.
• Be an expert in Xapo products and assess client needs.
• Collaborate with Customer Success Advisors.
• Stay updated with advancements in crypto and finance.

Requirements

• Fluent in English and Spanish.
• 3+ years of customer-facing banking experience.
• Exposure to crypto markets.
• Proven track record in lead generation and relationship management.
• Strong networking skills in the financial services sector.
• Understanding of fiat payment rails and stablecoins.
• Ability to meet KPIs and targets.
• A dedicated workspace and reliable internet connection.

Benefits

• Work 100% remotely from anywhere in the world.
• Flexible work schedule and PTO plan.
• Yearly budget for learning and development goals.
• Collaborative environment with a high-performance team.
• Impact globally while working remotely.