Account Manager - LATAM - Remote

Overview

The Account Manager - LATAM role is an integral part of the Customer Success Team responsible for managing high net worth customer accounts at Xapo Bank, ensuring customer satisfaction and retention while achieving revenue targets.

In Short

• Manage a portfolio of high net worth customer accounts.
• Identify leads and build customer relationships.
• Assist customers with Xapo Bank products.
• Collaborate with Customer Success Advisors for support.
• Achieve defined revenue targets through retention and acquisition.
• Attend regional events for brand promotion and lead generation.
• Monitor customer portfolios and provide updates.
• Conduct product demonstrations for customers.
• Stay updated on crypto and finance industry advancements.
• Escalate regional issues to relevant teams.

Requirements

• Fluent in English and Spanish.
• 5+ years of customer-facing banking experience.
• Exposure to crypto markets.
• Track record in lead origination and relationship management.
• Confidence in conducting meetings and handling inquiries.
• Proven success in achieving KPIs/targets.
• Strong regional network in financial services.
• Understanding of fiat payment rails and stablecoins.

Benefits

• Work remotely from anywhere in the world.
• Flexible work schedule and PTO plan.
• Opportunity for personal and professional growth.
• Collaborate with a high-performance team.
• Annual budget for individual learning and development.