Customer Success Advisor - APAC (Remote - Work from Anywhere)

Overview

As a Customer Success Advisor, you will be supporting members globally, ensuring top-notch service and a proactive approach to customer inquiries.

In Short

• Work from anywhere in a fully remote capacity.
• Support members globally with their inquiries.
• Respond to queries about products and services.
• Monitor member accounts and transactions.
• Onboard new members and assist them through the process.
• Conduct Zoom calls for onboarding and support.
• Maintain dashboards and monitor queues in Kustomer.
• Ideal candidates have experience in customer service and fintech.
• Proficiency in English required; additional languages are a plus.
• Must have a dedicated workspace and reliable internet.

Requirements

• 2+ years of experience in customer service, preferably remote.
• Proficient in English; knowledge of another language is advantageous.
• Experience in the fintech or banking industry is ideal.
• Familiarity with CRMs, Jira, Confluence, and Slack is preferred.
• Understanding of cryptocurrency is a significant plus.
• Must have a dedicated workspace and reliable internet connection.
• Must maintain a professional dress code during Zoom calls.
• Alignment with company values and leadership principles is essential.

Benefits

• Impact globally while working remotely.
• Great work-life balance with flexible scheduling.
• Opportunities for learning and development with a yearly budget.
• Collaborative and high-performance team environment.
• Autonomy in your work with supportive teamwork.