Customer Success Advisor - Remote

Overview

As a Customer Success Advisor at Lone Wolf, you will be a key advocate for our customers, ensuring their success and satisfaction with our products and services. You will build strong relationships, provide guidance, and serve as a trusted partner to help our clients achieve their goals.

In Short

• Build and maintain strong, trust-based relationships with clients.
• Conduct regular, proactive virtual meetings to share updates and best practices.
• Monitor customer health indicators and usage data.
• Identify opportunities for upselling or cross-selling.
• Act as a liaison between the customer and internal teams.
• Manage the renewal process to ensure high retention rates.
• Collaborate closely with internal stakeholders for a seamless experience.

Requirements

• Customer-first mindset with a passion for building relationships.
• 3+ years of experience in a customer-facing Success role.
• Strong written and verbal communication skills.
• Solid problem-solving skills and proactive approach.
• Ability to manage multiple client relationships and tasks.
• Collaborative and resourceful.
• Keen interest in technology and helping customers adopt software.
• Bonus: Experience in real estate, SaaS, or tech-enabled services.

Benefits

• Work in a customer-centric environment.
• Opportunity to build strong relationships.
• Supportive team culture.
• Engagement in technology adoption.
• Career development opportunities.