Customer Success Advisor - Remote

Overview

The Customer Success Advisor at HighLevel is responsible for ensuring customer satisfaction and successful implementation of the software solutions, acting as a subject matter expert in business growth through technology.

In Short

• Position as a subject matter expert on software business growth.
• Develop and execute implementation project plans.
• Manage software integration and migration deployments.
• Identify and resolve potential project issues.
• Collaborate with internal teams to communicate customer needs.
• Conduct educational webinars and workshops.
• Monitor customer adoption and success metrics.
• Provide guidance on best practices to customers.
• Drive collaboration to achieve project milestones.
• Maintain strong rapport with new accounts.

Requirements

• Associate degree or equivalent experience.
• 2+ years in customer success or software implementation.
• Strong communication and follow-through skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of software solutions and internal systems.
• Experience in customer consulting preferred.
• IT technical skills and platform integrations.
• Analytical and organizational skills with attention to detail.
• Proficiency in MS Office and internet applications.
• Self-starter with a passion for customer satisfaction.

Benefits

• Work in a collaborative and creative environment.
• Flexible work arrangements.
• Opportunity to work with a diverse customer base.
• Access to continuous learning and development.
• Be part of a company culture that values work-life balance.