Customer Success Advisor - Remote

Overview

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

In Short

• Resolving customer issues during inbound contacts via phone, email, chat, and social media.
• Making outbound contacts to customers to provide or obtain information needed to resolve issues.
• Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact.
• Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities.
• Informing customers about subscriptions, invoices, and payments.
• Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.

Requirements

• Ability to thrive in a fast-paced, changing environment.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience in customer service or support roles.
• Familiarity with handling customer inquiries via various channels.

Benefits

• Opportunity to work in a global team.
• Dynamic work environment.
• Support for personal and professional growth.