Customer Success Partner Senior Advisor APAC - Remote

Overview

The Customer Success Partner Senior Advisor role at SAP BTM focuses on retaining and growing customer accounts within the APAC region, requiring a blend of customer-oriented, analytical, and collaborative skills.

In Short

• Join a growing APAC team at SAP BTM.
• Take full responsibility for 35-40 customer accounts.
• Build and strengthen customer relationships.
• Drive product adoption and increase user base.
• Utilize Customer Success tools like Gainsight and Salesforce.
• Collaborate with global sales, marketing, and product teams.
• Engage in change management projects.
• Work in a hybrid model from home or office.
• Support a culture of feedback and innovation.
• Be part of a diverse and international team.

Requirements

• 7+ years in a consulting or customer-facing role in IT or B2B SaaS.
• Experience with IT Management and Enterprise Architecture is a plus.
• 3+ years working knowledge of Customer Success tools.
• Strong English language skills, especially technical vocabulary.
• Ability to structure and prioritize work effectively.
• Experience in IT project management is a plus.

Benefits

• Supportive team culture that motivates and celebrates success.
• Opportunity to influence growth in APAC.
• Access to state-of-the-art Customer Success tools.
• Hybrid work mode for flexibility.
• Engagement in a diverse workforce.