Customer Success Manager (m/f/d) - Remote

Overview

Onpreo is the acquisition system for the real estate industry!

We provide agents with all the tools they need to compete against the competition and grow their business faster and more sustainably.

We are a young team composed of high performers. We focus not on your degree but on your passion and skills.

Apply with us and seize the opportunity to participate in a transformation process in one of the largest industries in the world.

In Short

• Act as a contact for product and technical questions at Onpreo to ensure our customers love our product and company.
• Develop solutions to sustainably train customers in the effective use of our product.
• Continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions.
• Optimize and automate our Customer Success processes with the product team.
• Coordinate perfect onboarding and comprehensive coaching for new customers.
• Communicate and coordinate customer requests to our product team for continuous software development.
• Develop the infrastructure for our Customer Success department further.
• Qualify existing customers based on upselling potential and present new products and features.
• Act as a partner and technical advisor for customers regarding the use of our software.
• Communicate with customers via phone or ticketing system to quickly resolve questions and technical issues.

Requirements

• Entrepreneurial mindset and drive to see quick results.
• Software affinity with experience in software solutions like Userpilot or Intercom preferred.
• Ability to recognize where processes can be made more efficient.
• Experience in customer contact and enjoy communication with customers.
• Open, empathetic, communicative, and love for customer contact.
• Structured work style and high reliability.
• Solution-oriented mindset and initiative.
• Fluent in German.

Benefits

• Young company with great potential and trust - ideal conditions for professional and personal growth.
• Be part of the digital transformation of the real estate industry.
• International, supportive, and motivated team with regular team events.
• Inspiring corporate culture based on shared values like drive, positivity, progress, and “Deliver Wow”.
• With “Onpreo Flex”, you decide where you work most effectively.
• Two Impact Days for environmental and social initiatives.