Customer Success Manager - Focus on Voice AI - Remote

Overview

Onpreo is the acquisition system for the real estate industry, providing agents with the tools to compete effectively and grow sustainably.

In Short

• Responsible for product and technical queries in Voice AI solutions to ensure high customer satisfaction.
• Development, optimization, and management of Voice AI workflows, including prompt design and natural interaction.
• Support and train customers on effective use of Voice AI and SaaS products, including onboarding and coaching.
• Analyze user feedback and performance data to continuously improve product quality and customer success processes.
• Collaborate closely with product and development teams on Voice AI features and internal automation.
• Identify upselling and cross-selling opportunities and actively contribute to expanding existing customer relationships.
• Contribute to the development of customer success infrastructure, such as knowledge bases and demo systems.
• Provide technical customer support via phone, voice calls, or ticket systems to resolve issues promptly.

Requirements

• Interest in artificial intelligence, particularly Voice AI technologies.
• Initial professional experience in customer success, account management, or a similar customer-oriented role.
• Experience with voice and AI platforms is advantageous.
• Software affinity and practical experience with SaaS solutions.
• Entrepreneurial mindset and high self-motivation.
• Able to analyze processes and identify improvement potentials.
• Enjoy communication and direct customer contact with empathy and service orientation.
• Structured, reliable, and solution-oriented work style.
• Fluent in German and English, both written and spoken.

Benefits

• Young company, 100% remote work, ideal conditions for professional and personal growth.
• Be part of the digital transformation of the real estate industry.
• An international, helpful, and motivated team with regular team events.
• Inspirational company culture based on values like drive and positivity.
• Flexible work policy allowing you to work from anywhere in the UK or the European Economic Area.