Customer Success Manager - Focus Accounts - Remote

Overview

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

In Short

• Acts as the point person within Miovision to manage our Focus Customers and ecosystem as it relates to the account.
• Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion.
• Responsible for strategic management of the assigned focus accounts with the goal of deepening the Miovision relationship across all stakeholders within the accounts.
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity, including assembling necessary reporting.
• Develop trusted relationships with customers including executive sponsors, key contacts, and end-users.
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience.
• Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way.
• Be a problem solver for your customers and internally – see a challenge, create a solution.
• Proactively monitor and manage customer health, risk, escalations and opportunities.
• Coordinate with the product team on product documentation and customer enablement.

Requirements

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development.
• 3+ years technical account management, project management, installation, or configuration in a technical field.
• 3+ years in the role of sales, National / Focus Accounts, Sales engineering or Project Management ideally in the solutions market.
• 3+ years of experience supporting customers in a business-to-business technical industry.
• Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal.
• Strong project management skills with particular focus on attention to detail.
• Strong account management and team building skills with particular focus on attention to strategic planning.
• Proven ability to build strategic and trusted relationships at all levels with the end user and the ecosystem partners.
• High level of technical ability for POC, Pilots, Outcomes and success measures.
• Proven ability of solution sales and how to assess customer needs, outcomes and the proper solution to meet the objectives.

Benefits

• Experience in the Traffic and ITS industry.
• Experience with networking and IoT.
• Fluent in additional languages a plus (French or Spanish preferred).