Customer Success Manager - Central US - Remote

Overview

Miovision is looking for a Customer Success Manager (CSM) to join our team. We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success.

In Short

• Manage customer relationships from onboarding to renewal.
• Document customer journeys and implementation processes.
• Develop trusted relationships with customers and key contacts.
• Own a book of business, driving retention and growth.
• Advocate for customers and improve their experience.
• Understand customer objectives and deliver solutions.
• Monitor and manage customer health and escalations.
• Coordinate with product teams on documentation and enablement.
• Travel approximately 50% across the US and North America.
• Support customers with technical implementation of Miovision products.

Requirements

• Bachelor's degree or equivalent experience in IT, engineering, or business development.
• 5+ years in technical account management or project management.
• 5+ years supporting customers in a B2B technical industry.
• Results-oriented with a focus on technical and commercial outcomes.
• Ability to learn technical concepts and align them with customer needs.
• Passion and empathy for understanding customers.
• Demonstrated leadership and problem-solving abilities.
• Strong oral and written communication skills.
• Proven track record of managing customer relationships.
• Located in the Central US to be close to partners and key accounts.

Benefits

• Comprehensive health benefits starting on day one.
• 401(k) matching.
• Extended weekends and a Holiday Shutdown in December.
• Internet subsidy and remote work allowance.
• Unlimited vacation policy.
• Virtual fitness classes.