Customer Success Manager, Fed/SLED (North Central US) - Remote

Overview

The Customer Success Manager (CSM) is responsible for creating and sustaining happy, referenceable customers who realize full value from the platform and partnership. This role involves establishing and nurturing stakeholder relationships and aligning on value objectives and results.

In Short

• 2+ years experience in a CSM capacity.
• 5+ years experience in an enterprise SaaS product support environment.
• Strong experience with executive-level relationships.
• Action-oriented with the ability to assess and integrate inputs.
• Strong analytical and organizational skills.
• Excellent written and verbal communication skills.
• Proven ability to introduce and review new product features.
• Strong technical troubleshooting skills.
• Experience with Internet and networking technologies.
• Bachelor's degree in relevant fields or equivalent experience.

Requirements

• Experience in Customer Success Management.
• Ability to build long-lasting relationships.
• Strong analytical skills to assess ROI.
• Excellent communication skills.
• Technical troubleshooting experience.
• Familiarity with case management systems and CRMs.
• Understanding of email security products.
• Ability to educate customers on product features.
• Experience in cross-functional collaboration.
• Proactive monitoring of customer health.

Benefits

• Eligible for bonuses and RSUs.
• Comprehensive benefits package.
• Opportunities for professional growth.
• Remote work flexibility.
• Supportive team environment.
• Access to training and development resources.
• Engagement with senior decision-makers.
• Involvement in strategic planning.
• Collaboration with internal teams.
• Focus on customer satisfaction and retention.