Remote Otter LogoRemoteOtter

Senior Customer Success Manager - West/Central - Remote

Posted 9 weeks ago
Customer Service
Full Time
United States
$145,000 - $165,000/year

Overview

As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers, responsible for leading customer engagements across onboarding, implementation, and adoption.

In Short

  • Lead the technical onboarding process for new customers.
  • Act as the voice of the customer within the organization.
  • Collaborate with Technical Support and Customer Engineering teams.
  • Develop hands-on technical knowledge of Chainguard.
  • Ensure customers are educated on product features and best practices.
  • Develop relationships with multiple levels of customer stakeholders.

Requirements

  • 5+ years experience in customer-facing roles.
  • Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, etc.
  • Ability to take full ownership of customer portfolio.
  • Entrepreneurial mindset to build new processes.
  • Strong commitment to personal and professional development.
  • High emotional intelligence and priority management skills.

Benefits

  • Equity/stock options.
  • Unlimited PTO.
  • Remote work with flexible coworking opportunities.
  • Home office and internet stipend.
  • 100% health/dental/vision insurance coverage.
  • Monthly Wellness budget.
Chainguard logo

Chainguard

Chainguard is a pioneering company in the realm of open source software, dedicated to enhancing security in software development. Founded by industry experts in open source, security, and cloud-native development, Chainguard provides a robust library of secure-by-default open source software. Trusted by major clients like Snowflake, Canva, and HPE, the company focuses on delivering value through strong customer relationships, intentional action, and a collaborative work environment. Chainguard emphasizes a culture of trust, transparency, and fun while tackling serious challenges in the software industry.

Share This Job!

Save This Job!

Similar Jobs:

Cyara logo

Senior Customer Success Manager - West - Remote

Cyara

10 weeks ago

Cyara is looking for a Customer Success Manager to enhance customer relationships and ensure value from our solutions.

United States
Full-time
Customer Service
Altura logo

Senior Customer Success Manager - Remote

Altura

3 days ago

Join Altura as a Senior Customer Success Manager to enhance enterprise client relationships and drive growth.

Amsterdam, Netherlands
Full-time
Customer Service

A.T

Senior Customer Success Manager - Remote

Appfire Technologies

4 days ago

Join Appfire as a Senior Customer Success Manager to drive enterprise customer relationships and maximize their investment in our solutions.

USA
Full-time
Customer Service
Docsumo logo

Senior Customer Success Manager - Remote

Docsumo

5 days ago

Join Docsumo as a Senior Customer Success Manager to drive value realization for enterprise clients and enhance their document processing capabilities.

India
Full-time
Customer Service

Axuall

Senior Customer Success Manager - Remote

Axuall

5 days ago

The Senior Customer Success Manager will manage client relationships and drive growth for Axuall's healthcare solutions.

Worldwide
Full-time
Sales / Business