Senior Customer Success Manager - West - Remote

Overview

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. We are seeking an exceptional Customer Success Manager to join our team, preferably based on the West Coast or in Western Time.

In Short

• Build and maintain strong relationships with enterprise customers.
• Ensure customers maximize the value of our solutions.
• Deliver exceptional customer experiences.
• Contribute to a dynamic, growing team.
• Work with recognizable brands across the globe.
• Support the entire CX software development lifecycle.
• Engage in functional and regression testing.
• Participate in load testing and chatbot testing.
• Monitor production to reduce customer-facing defects.
• Foster a workplace that champions diversity and inclusion.

Requirements

• Experience in customer success or relationship management.
• Strong communication skills.
• Ability to work collaboratively in a team environment.
• Passion for delivering exceptional customer experiences.
• Understanding of CX software development lifecycle.
• Ability to engage with enterprise customers effectively.
• Willingness to work in a dynamic and growing environment.
• Commitment to diversity, equity, and inclusion principles.
• Proficiency in managing customer expectations.
• Ability to analyze customer feedback and improve services.

Benefits

• Opportunity to work with leading brands.
• Dynamic and inclusive work environment.
• Professional growth and development opportunities.
• Collaborative team culture.
• Commitment to employee well-being.
• Focus on innovation and excellence.
• Supportive management and leadership.
• Access to resources for continuous learning.
• Flexible working arrangements.
• Engagement in meaningful work that impacts customer experiences.