Customer Success Manager - China Focus - Remote

Overview

As a Customer Success Manager at Horizons with a focus on our China-based clientele seeking international expansion, you will play a pivotal role in the client onboarding experience, ensuring our clients successfully transition into and utilize our suite of services.

In Short

• Guide China-based clients through a smooth onboarding process.
• Provide insights on global HR trends and regulatory considerations.
• Develop and maintain strong relationships with key client stakeholders.
• Provide tailored training sessions adapted to clients' needs.
• Gather client feedback and liaise with product teams.
• Identify upselling and cross-selling opportunities.
• Proactively identify potential issues for client satisfaction.
• Track and report on client health and satisfaction metrics.
• Ensure cultural sensitivity in communications.
• Serve as a bridge between Chinese and target countries' business cultures.

Requirements

• Bachelor's or higher degree.
• 6+ years of experience in a customer success or client-facing role.
• Native in Mandarin and fluent in English.
• Strong understanding of Chinese business culture.
• Exceptional communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency with CRM software.
• Customer-oriented and passionate about client experiences.

Benefits

• A competitive salary.
• An asynchronous working environment.
• A 'Remote-First' company environment.
• The ability to work from abroad for short periods.
• Growth opportunities within the company.
• Necessary hardware provided for new joiners.