Technical Customer Success Manager - Remote

Overview

The Technical Customer Success Manager at Honeycomb will own the post-sales relationship for a portfolio of accounts, driving value and outcomes while developing customer lifecycle events and representing customer needs internally.

In Short

• Own the post-sales relationship for a portfolio of accounts.
• Drive value & outcomes with technical sponsors and champions.
• Develop, automate, and scale customer lifecycle events.
• Create high-quality reusable content including trainings and demos.
• Represent the customer in internal meetings with Engineering and Product Management.
• Partner with the team to grow brand and business in the region.
• Stay updated on Honeycomb technologies and product offerings.

Requirements

• 3+ years of experience in the SaaS or Enterprise software industry.
• Previous experience in Customer Success, Technical Account Management, or Sales.
• Must be in Pacific or Mountain Time Zone.
• Strong organizational skills and ability to manage multiple conversations.
• Deep process orientation and willingness to document new processes.
• Love of data analytics systems.
• Working knowledge of the Enterprise software subscription lifecycle.
• Excellent written and verbal communication skills.
• Nice to have: Knowledge of SQL and BI reporting tools.
• Nice to have: Experience in the SaaS Monitoring space.

Benefits

• Base + bonus for OTE of $124,500 - $157,500.
• Generous equity with employee-friendly stock program.
• Transparent pay based on experience.
• Unlimited PTO and paid sabbatical.
• Home office and internet stipend.
• 100% employee/75% for dependents coverage for all benefits.
• Up to 16 weeks of paid parental leave.
• Annual development allowance.
• And much more...