Technical Customer Success Manager - Remote

Overview

The Technical Customer Success Manager will be responsible for ensuring the success and retention of a large number of customers by building strong relationships, understanding their needs, and providing technical support.

In Short

• Full-remote position with a globally distributed team.
• Manage relationships with approximately 50 paying customers.
• Focus on customer retention and satisfaction.
• Provide technical support and solve customer issues independently.
• Monitor product usage and customer health metrics.
• Collaborate with the PostHog team to relay customer feedback.
• Participate in a structured interview process.
• Enjoy generous benefits including unlimited time off and training budgets.
• Work within GMT-8 to GMT+2 time zones.
• Base salary plus bonuses for retention targets.

Requirements

• Strong customer focus and relationship-building skills.
• Able to manage multiple customers effectively.
• Technical understanding of the product.
• Experience in customer success or related fields is a plus.
• Ability to work autonomously and make impactful decisions.

Benefits

• Generous and transparent compensation package.
• Unlimited time off with a minimum of 25 days.
• Private medical insurance for US and UK employees.
• Pension/401k contributions with matching.
• Training budget and free books.
• Monthly budget for co-working or café working.
• Support for open-source projects.
• Regular team off-sites and social events.