Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) serves as a technical resource for designated customers, ensuring their needs are met across various offerings and advocating for their technical issues within the organization.

In Short

• Manage relationships with assigned end-users.
• Provide project leadership for major FireMon programs.
• Collaborate with internal teams to address customer needs.
• Maintain knowledge of FireMon product line.
• Provide hands-on support for system health checks and troubleshooting.
• Manage multiple customer engagements and priorities.
• Document best practices for deploying FireMon solutions.
• Engage with account teams to manage customer expectations.
• Commit to continuous learning and certification.

Requirements

• Bachelor’s Degree in Computer Science or related field.
• 5+ years in technical project management or similar roles.
• Experience with Firewalls and complex network infrastructures.
• Client-server applications and Unix/Linux system administration experience.
• Active technical certification (e.g., CCNA).
• Understanding of software development methodologies.
• Proven success in customer-facing roles.
• Strong analytical and problem-solving skills.
• Excellent organizational skills.
• Effective communication skills with stakeholders.

Benefits

• Innovative work environment.
• Continuous learning opportunities.
• Collaborative team culture.
• Opportunities for career advancement.
• Engagement with cutting-edge technology.