Technical Support Representative - Hybrid - Remote

Overview

Join our Xplor Pay vertical in the Central Technology Team as a Technical Support Representative to make a real impact every day by assisting customers with technical support and inquiries.

In Short

• Respond to customer inquiries via phone and email.
• Assist with technical support troubleshooting for billing and access questions.
• Guide customers through troubleshooting on their credit card terminals.
• Coordinate with other departments to resolve customer issues.
• Maintain accurate documentation of customer interactions.
• Work weekends, overtime, and holidays as needed.
• Continuously learn and develop skills.
• Demonstrate high ownership in customer interactions.
• Must be bilingual in Spanish & English (a plus).
• Live in Louisville, KY or surrounding area.

Requirements

• High School Diploma or equivalent.
• Previous call center or customer support experience.
• Ability to multi-task and work under pressure.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Team player with the ability to work well with others.
• Strong listening skills for effective communication.

Benefits

• 12 weeks Gender Neutral Paid Parental Leave.
• 3 extra days off to volunteer in the community.
• Flexible time off policies.
• Access to free mental health support.
• Commitment to Diversity & Inclusion initiatives.