Customer Success Manager - Enterprise - Remote

Overview

As an Enterprise Customer Success Manager at Xplor, you will manage a portfolio of our largest global clients, acting as a strategic advisor to drive product adoption and deliver measurable business outcomes, specifically in the boutique fitness industry.

In Short

• Manage a portfolio of large global clients.
• Develop and execute strategic customer success plans.
• Monitor customer satisfaction and health metrics.
• Collaborate with internal teams to represent customer voice.
• Support clients through change management processes.
• Stay current on boutique fitness industry trends.
• Drive continuous improvement in customer success function.
• Identify opportunities for revenue expansion.
• Conduct Executive Business Reviews (EBRs).
• Maximize platform value for clients.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Experience in the fitness industry, especially boutique fitness.
• Proven track record of managing large customer accounts.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems, preferably Salesforce.
• Ability to work across different regions and time zones.

Benefits

• Gender Neutral Paid Parental Leave programs.
• Extra days off to volunteer in the community.
• Unlimited access to LinkedIn Learning.
• Diversity & Inclusion initiatives.
• Access to free mental health support.
• Flexible working arrangements.