Risk Analyst - Remote

Overview

The Risk Analyst at Xplor will be responsible for monitoring merchant processing activity, conducting investigations into suspicious merchant activity, and collaborating with cross-functional teams to ensure compliance with industry standards.

In Short

• Monitor merchant processing activity for suspicious transactions.
• Conduct investigations into potential fraud or processing issues.
• Collaborate to design and implement risk mitigation strategies.
• Analyze trends in the payments industry.
• Communicate with merchants and banks regarding risk concerns.
• Develop and maintain Standard Operating Procedures.
• Log customer interactions and follow up on inquiries.
• Assist in process improvements for risk management.
• Handle escalated customer calls professionally.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Ability to read and interpret financial documents.
• Experience in risk management and process improvements.
• Strong analytical skills and attention to detail.
• Proficiency in risk management tools and software.
• Knowledge of fraud detection methodologies.
• Excellent communication skills.
• Curiosity and proactive problem-solving skills.

Benefits

• 12 weeks Gender Neutral Paid Parental Leave.
• 3 extra days off for community volunteering.
• Unlimited access to LinkedIn Learning.
• Ongoing Diversity & Inclusion initiatives.
• Access to free mental health support.
• Flexible working arrangements.