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Implementation Specialist - Remote

Posted 17 hours ago
Customer Service
Full Time
USA
$70,000 - $75,000/year

Overview

As an Implementation Specialist at Xplor, you will play a crucial role in launching new clients onto the Mariana Tek platform, ensuring a seamless onboarding experience.

In Short

  • Manage onboarding processes from start to finish.
  • Spearhead all client communications.
  • Translate client needs into actionable solutions.
  • Consult clients on technical best practices.
  • Configure platform settings based on client specifications.
  • Create mobile applications in collaboration with the Engineering team.
  • Assist with onboarding process improvements.
  • Conduct quality assurance testing.
  • Analyze data using Excel.
  • Work remotely with flexible hours.

Requirements

  • 3+ years of experience in software implementation or customer service.
  • Extremely well organized and detail-oriented.
  • Ability to manage multiple projects simultaneously.
  • Excellent communication skills.
  • Highly analytical with strong Excel skills.
  • Experience in a startup or SaaS company preferred.
  • Familiarity with WordPress, Squarespace, HTML, CSS, and JavaScript preferred.
  • BA or BS preferred.

Benefits

  • 12 weeks of Gender Neutral Paid Parental Leave.
  • 3 extra days off for community volunteering.
  • Access to free mental health support.
  • Flexible working arrangements.
  • Commitment to Diversity & Inclusion initiatives.
Xplor logo

Xplor

Xplor is a technology company dedicated to empowering small and medium-sized businesses with cloud-based, intuitive solutions that simplify the complexities of running and growing a business. With a focus on secure and transparent payment processing through Xplor Pay, the company aims to enhance customer experiences and foster personal connections with its products. Xplor operates globally, serving over 106,000 customers and processing more than $37 billion in payments across various industries, including education, fitness, and personal services. The company is guided by core values that emphasize simplicity, purpose, and community, creating a collaborative environment for its employees.

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