Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager at Samsara plays a crucial role in ensuring the satisfaction and success of our top customers by providing tailored solutions and ongoing support.

In Short

• Work closely with top customers to address their unique challenges.
• Collaborate with cross-functional teams including Sales and Product.
• Compose joint success plans with customers to achieve their objectives.
• Conduct workshops to recommend operational improvements.
• Mentor other Customer Success and Support team members.
• Champion Samsara’s cultural principles in all interactions.
• Travel to customer locations as needed (25-40%).
• Utilize strong problem-solving skills to address customer needs.
• Build trust and communicate effectively with stakeholders.
• Drive initiatives that contribute to customer safety and efficiency.

Requirements

• 4+ years of experience in Customer Success or account management.
• Experience in Enterprise SaaS preferred.
• Strong emotional intelligence and priority management skills.
• Experience with technical products.
• Proven ability to build relationships with diverse stakeholders.
• Bachelor’s degree from a 4-year institution.
• Ability to thrive in a fast-paced, change-heavy environment.
• Strong problem-solving and solutions-oriented mindset.
• Passion for customer success and going above and beyond.
• Diplomatic and tactful when handling customer issues.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and personal development opportunities.
• Equity offerings and team-based incentive schemes.
• Supportive and inclusive work environment.