Senior Customer Marketing Manager - Remote

Overview

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re looking for a seasoned Senior Customer Marketing Manager to scale our customer marketing program across digital, community, brand, and lifecycle channels. This person will play a crucial role in engaging and delighting our customers, transforming them into passionate advocates of the Webflow brand.

You will own our most strategic customer-first programs including our Customer Advisory Board, marquee customer storytelling, executive engagement, and post-sales initiatives to drive product adoption/expansion, retention and advocacy. This is a highly visible and strategic role in which it will be crucial to build trust and partnership with go-to-market teams across Marketing, Sales, Product, and more to ensure we are delivering meaningful, value-driven programs that drive business impact.

In Short

• Location: Remote-first (United States)
• Full-time
• Permanent
• Exempt
• Compensation structured into geographic zones
• Eligibility for company-wide bonus program
• Reporting to the Head of Customer Marketing & Community
• Engage with strategic customers
• Develop customer storytelling strategies
• Collaborate with cross-functional teams

Requirements

• Bachelor's degree required
• 6+ years of relevant marketing experience
• 4+ years in customer marketing in B2B enterprise
• Excellent communication skills
• Customer-first approach
• Creative problem-solving skills
• Ability to manage multiple projects
• Cross-functional collaboration experience

Benefits

• Equity ownership (RSUs)
• 100% employer-paid healthcare, vision, and dental insurance
• 12 weeks of paid parental leave
• Flexible PTO and sabbatical program
• Mental wellness and professional coaching support
• Monthly wellness stipends
• 401k plan or pension schemes