Senior Manager, Customer Marketing - Remote

Overview

The Senior Manager, Customer Marketing will lead the development of customer testimonial content and support marketing and sales activities by building strong relationships with customers to share their success stories.

In Short

• Lead customer testimonial content development for marketing and sales.
• Build relationships with customers to share their stories.
• Increase brand awareness and support sales initiatives.
• Advocate for customer interests within the organization.
• Align with internal teams on customer advocacy strategies.
• Oversee the content creation process, including interviews and story production.
• Collaborate with the Customer Marketing team for global marketing support.
• Ensure delivery against program KPIs and reporting.
• Train and manage agencies for consistency and quality.

Requirements

• Experience integrating AI into work processes.
• 10-15+ years in IT and cloud industries.
• Proven success in delivering impactful content.
• Strong stakeholder management skills.
• Excellent problem-solving and communication skills.
• Project management expertise.
• High energy and ability to thrive in fast-paced environments.
• Bachelor's degree or equivalent experience; MBA is a plus.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Flexible work arrangements.