Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will play a pivotal role in bridging the gap between customers and our AI and Product teams, leading the transition to an AI-driven economy in healthcare.

In Short

• Orchestrate and expand customer and partner relationships.
• Support the go-to-market (GTM) teams.
• Collaborate with Product and GTM teams daily.
• Manage customer onboarding and ensure product utilization.
• Build trust and relationships with customers.
• Drive upselling and account growth.
• Anticipate and resolve customer issues.
• Communicate complex concepts effectively.
• Thrive in a fast-paced environment.
• Fluency in English and German is required.

Requirements

• 5+ years of experience in customer success or similar roles.
• Ability to drive successful onboarding processes.
• Strong communication skills.
• Proven ability to manage cross-functional teams.
• Excellent interpersonal skills.
• Willingness to travel for customer meetings.

Benefits

• Impact on healthcare outcomes.
• Unique experiences in AI and healthcare.
• Opportunity to work with a diverse team.
• Professional growth in a dynamic environment.
• Work with dedicated professionals in the field.