Senior Strategic Customer Success Manager - Remote

Overview

The Senior Strategic Customer Success Manager will play a crucial role in managing high-profile customer relationships and ensuring the success of 6sense’s predictive sales and marketing platform.

In Short

• Manage relationships with global strategic customers.
• Drive customer success and adoption of 6sense solutions.
• Develop and execute strategic account plans.
• Forecast and maintain strong customer renewal rates.
• Become an expert on 6sense's predictive engine.
• Work closely with customer and internal teams to manage product performance.
• Advocate for customer needs within the organization.
• Build customer advocates for 6sense.
• Juggle multiple projects while prioritizing effectively.
• Contribute to the growth of the customer success team.

Requirements

• 10+ years in Customer Success, Account Management, or Consulting.
• 3+ years in Strategic or Enterprise Customer Success.
• Experience with global Enterprise customers.
• Strong negotiation skills for renewals and upsells.
• Familiarity with marketing tech stack.
• Strong analytical and communication skills.
• BA/BS required; Master’s preferred.
• Ability to travel (~30%).
• Experience with BI and CRM platforms.
• Domain expertise in relevant industries preferred.

Benefits

• Health coverage and paid parental leave.
• Generous paid time off and holidays.
• Quarterly self-care days off.
• Stock options available.
• Access to learning and development initiatives.
• Employee wellness education sessions.
• Support for remote work setup.
• Growth mindset culture.
• Celebration of diversity and inclusion.
• Equal Opportunity Employer.