Customer Success Manager - Commercial - Remote

Overview

The Customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.

In Short

• Own overall relationships with assigned customers, increasing adoption, ensuring retention, and delivering satisfaction.
• Manage customer life cycle and account management from Sales Handover to Consistent Engagement.
• Handle Escalation Management and Stakeholder Management.
• Develop innovative ways to share relevant data and insights with customers.
• Provide best practices to drive user behaviour and product adoption.
• Conduct onboarding, training, and review calls with customers.
• Discern opportunities for revenue growth and act upon possible problems.

Requirements

• 3+ years of experience in Customer Success Management with a SaaS product.
• Proactive, self-starter with attention to detail and excellent relationship-building skills.
• Ability to understand customer’s business needs and act as a trusted advisor.
• Excellent communication, listening, and articulation skills.
• Experience in analysing data and identifying product or growth opportunities.
• Experience using customer success and CRM analytics tools.
• Comfortable in a fast-paced and dynamic environment.
• Strong work ethic and a team player.
• Product savvy with strong technical knowledge.
• Bachelor's degree or equivalent practical experience.

Benefits

• Health coverage, paid parental leave, and generous paid time-off.
• Quarterly self-care days off and stock options.
• Access to learning and development initiatives.
• Quarterly wellness education sessions.
• Support to work and connect with teams from home or office.