Application Support Engineer - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

In Short

• Schedule: Sunday – Thursday, 8am–5pm ET
• Seeking a highly motivated Application Support Engineer
• Role involves solving complex technical challenges
• Serve as a crucial link between customers and product development
• Investigate, diagnose, and resolve technical issues
• Collaborate with Engineering, Product, and Sales teams
• Create and maintain documentation for customers and internal teams
• Participate in on-call support for urgent issues
• 4+ years of experience in technical support or customer-facing engineering
• Proficiency in web hosting, APIs, and network architecture

Requirements

• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Experience with support ticketing systems (e.g., Zendesk, JIRA)
• Customer-centric mindset
• Ability to work independently and collaboratively
• Bonus points for SaaS or CCaaS experience
• Experience with cloud solutions (e.g., AWS)
• Familiarity with Kubernetes and scripting skills
• Degree in Computer Science or related field is a plus
• Fluency in additional languages is a bonus

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program for onsite employees