Senior Strategic Customer Success Manager - Remote

Overview

We are looking for a Senior Strategic Accounts Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our clients in the UK.

In Short

• Operate as the lead point of contact for all clients, liaising with relevant teams to ensure a swift process.
• Develop trusted advisor relationships with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Identify expansion opportunities and red flags proactively.
• Prepare performance reports and QBRs analyzing clients’ KPIs.
• Support clients’ strategic, marketing, and operational decisions.
• Build and maintain strong client relationships.

Requirements

• 4+ years experience in Account Management or Customer Success Manager role.
• B2B experience in software, logistics, or SaaS preferred.
• Proven ability to manage multiple projects.
• Experience in generating revenue by expanding existing accounts.
• Ability to deliver client-focused solutions based on needs.
• Strong analytical skills for presenting data and trends.
• Excellent verbal and written English communication skills.
• Ability to communicate and influence effectively at all levels.
• Excellent listening, negotiation, and presentation skills.
• BA/BS degree or equivalent preferable.
• Flexibility to work out of office hours when necessary.

Benefits

• Equal opportunity employer with a diverse team.
• Opportunity to join a growing international family.