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Senior Enterprise Customer Success Manager - Remote

Posted 4 days ago
Sales / Business
Full Time
France

Overview

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We are looking for a Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.

In Short

  • Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels.
  • Generate revenue through up-selling and cross-selling existing accounts.
  • Proactively identify expansion opportunities in addition to any red flags.
  • Prepare periodic performance reports and QBRs covering and analyzing clients’ KPIs.
  • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
  • Build and maintain strong and long-lasting client relationships.

Requirements

  • Fluency in French and English - is a must
  • Prior B2B experience in a software, logistics or SaaS company preferred.
  • Proven ability to manage multiple projects at a time.
  • Experience in generating revenue by expanding on an existing book-of-business.
  • Experience in delivering client-focused solutions based on customer needs.
  • Strong analytical skills with the ability to present data and trends to internal and external clients.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
  • Excellent listening, negotiation and presentation skills.
  • Masters degree or equivalent preferable.

Benefits

  • This is a hybrid position with the opportunity to work 2 days remotely.
  • Located in the heart of Paris.
  • Annual Classpass subscription.
  • Competitive compensation package.
  • Option to travel to London to visit the UK team.
Global-e logo

Global-e

Global-e (Nasdaq: GLBE) is the world's leading platform dedicated to enabling and accelerating global, direct-to-consumer cross-border e-commerce growth. Founded in 2013, the company operates from multiple offices worldwide and partners with hundreds of renowned global retailers and brands, including Harrods, Victoria Secret, and Versace. Global-e focuses on providing strategic insights and fostering long-term relationships with its enterprise clients, particularly in the DACH region, ensuring their success through tailored solutions and effective communication. The company values diversity and is committed to creating an inclusive environment for its employees.

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