Customer Service Agent - Remote

Overview

We’re looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.

In Short

• Provide high-quality written support to merchants and end customers, no phone calls, just smart, thoughtful messaging.
• Use logic, empathy, and efficiency to meet performance goals and deliver excellent service.
• Identify and escalate urgent issues to your Team Leader to ensure smooth operations.
• Share ideas and feedback to help improve team processes and the overall customer experience.

Requirements

• Fluent English - both written and spoken, is a must.
• Clear, kind, and concise communication skills.
• Strong multitasking and time management abilities.
• A proactive, problem-solving mindset with a service-first attitude.
• A team-oriented spirit and a desire to learn and grow.

Benefits

• A positive, energetic work environment with supportive teammates and engaged leadership.
• Daytime shifts only, Sunday to Thursday, no night shifts.
• Real opportunities for professional growth in a fast-growing, global company.
• The chance to be part of a professional, ambitious, and fun team.
• Attractive terms and competitive compensation package.
• Hybrid position- working 3 days a week from the office in Petah Tikva.