Customer Service Agent - Remote

Overview

We are a dynamic e-commerce company looking for experienced Customer Service Agents to join our talented Customer Service Team working remotely from anywhere within the Philippines. You will help us grow by transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets.

In Short

• Conduct stellar communication with customers via email, telephone, or LiveChat.
• Turn customer inquiries into positive experiences and support customers to buy.
• Assist website visitors through a Live Chat app.
• Respond to customer inquiries in a timely manner.
• Resolve issues to benefit both the client and the company.
• Boost client satisfaction and brand’s Trustpilot rating.
• Work closely with the logistics team for timely delivery.
• Track shipped parcels and notify customers on request.
• Follow up on inquiries and delayed payments.
• Ensure a smoother shopping experience for customers.

Requirements

• Fluency in English with confidence in communication.
• Experience in customer service (sales experience is a bonus).
• High energy, enthusiasm, and a positive mindset.
• Availability to work in three shifts.
• Proactive with a get-things-done attitude.
• Great soft skills, especially communication and empathy.
• Resilience under pressure and adaptability to feedback.
• Strong multitasking abilities.
• Accountability and ability to work independently.
• Good computer skills for navigating different systems.

Benefits

• Support for your success and professional growth.
• Flexible working schedule with remote work options.
• Personal development plans.
• Competitive salary and benefits package.
• Young and dynamic team in a friendly environment.
• International workplace operating in multiple countries.