Customer Service Agent - Remote

Overview

As a Customer Service Agent, you will be part of a dedicated team focused on supporting real estate professionals and consumers using StreetEasy. Your role will involve addressing challenges and providing education to users while managing customer inquiries.

In Short

• Manage customer inquiries via email and live chat.
• Provide exceptional support to StreetEasy users.
• Conduct account maintenance and onboarding for users.
• Oversee program management for quality service operations.
• Facilitate user education and training presentations.
• Identify and resolve site usability issues.
• Maintain relationships with landlord partners.
• Ensure compliance with applicable laws and regulations.
• Contribute to business goals by identifying revenue opportunities.
• Work in a remote capacity for a duration of 6+ months.

Requirements

• Previous experience in customer service or client support roles.
• Ability to manage high volumes of customer contact effectively.
• Strong communication skills with stakeholders.
• Excellent problem-solving and organizational skills.
• Proficiency in Google Drive suite.
• Willingness to work on a rotating weekend schedule.
• Desire to understand the New York City real estate market.
• Ability to adapt quickly to change.
• Passion for educating others and ensuring a positive user experience.
• Ambitious and proactive in identifying opportunities.

Benefits

• Competitive hourly wage of $23/hr.
• Opportunity to work in a dynamic and collaborative environment.
• Gain experience in the real estate industry.
• Work remotely from anywhere.
• Comprehensive benefits package (subject to eligibility).
• Professional growth and development opportunities.
• Supportive team culture.
• Diversity and inclusivity in the workplace.
• Flexible working conditions.
• Engagement in meaningful work impacting the real estate market.