Customer Service Agent - Remote

Overview

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you’ve come to the right place!

We make the dream possible. Be part of our dream team!

In Short

• Professional advice and support for our customers via phone, email, and (video) chat
• Processing orders, including all payment related topics, etc
• Supporting customer for technical product and assembly questions.
• Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
• Coordinating and communicating with transport service providers to ensure smooth delivery processes.
• Data maintenance and process optimization to increase efficiency and service quality.

Requirements

• Fluently in a Scandinavian Language (C1) and good English skills (B1) to communicate confidently with our customers.
• Experience in customer service (at least 1-2 years), ideally in e-commerce or a similar industry.
• Strong communication skills, along with a solution-oriented and empathetic working style.
  Enjoyment of working in a dynamic team and a strong customer service mindset.
• Good self-organization and time management skills to work efficiently.
• IT affinity and the ability to quickly adapt to new systems and tools.
• Willingness to occasionally work evening and weekend shifts
• Residence in Frankfurt or the surrounding area

Benefits

• A dynamic, international work environment in a rapidly growing company.
• Central office locations and a modern working environment.
• Hybrid work model (80% on-site | 20% remote).
• Ergonomic workstations and modern laptops.
• Employee events (summer party, Christmas party, after-work gatherings).
• Access to the corporate benefits portal and exclusive employee discounts on PERGOLUX products.
• Motivated and supportive colleagues who help each other.
• Strong focus on professional development and career growth opportunities.
• Free drinks and snacks in the office.
• Employee referral program with attractive bonuses.