Customer Success Team Lead (EU) - Remote

Overview

Global-e is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We are looking for a Customer Success Team Lead to manage and guide a team of Customer Success managers, ensuring the long-term success of our clients in the European market.

In Short

• Manage and guide a team of Customer Success Managers.
• Focus on client retention, satisfaction, and revenue growth.
• Develop strategies for improving team efficiency and client outcomes.
• Provide coaching and mentorship to team members.
• Collaborate with Sales, Marketing, and Product teams.
• Prepare and present performance reports to senior leadership.
• Identify expansion opportunities within the existing client base.
• Conduct regular one-on-one meetings with team members.
• Stay updated on industry trends for strategic insights.

Requirements

• 3+ years of experience in a team leadership role.
• Experience in B2B SaaS, software, or logistics companies preferred.
• Strong leadership and coaching skills.
• Ability to communicate effectively at all levels.
• Strong analytical skills and ability to identify trends.
• Excellent verbal and written communication skills in English.
• Ability to influence and drive results within teams.

Benefits

• Opportunity to work in a leading global company.
• Hybrid work model with flexibility.
• Ongoing professional development and training.
• Collaborative and supportive team environment.
• Exposure to international clients and markets.