Customer Success Team Lead - EU - Remote

Overview

A customer-centric professional with a background in Performance Marketing who wants to progress in their career by taking on this team leadership role facing the biggest Retail and e-commerce clients across the EU region.

In Short

• Lead a team of 4 Customer Success Managers.
• Manage a portfolio of clients and prevent churn.
• Conduct impactful Quarterly Business Reviews.
• Support team growth and development.
• Work in a fast-paced environment.
• Experience in Customer Success or Account Management.
• Knowledge of Google and Meta Ads.
• Strong business acumen and data analytics skills.
• Professional level of English required.
• Open to occasional travel for client meetings.

Requirements

• Proven experience in a B2B client portfolio.
• Passion for Marketing Technology.
• Empathetic and goal-oriented leadership skills.
• Ability to work collaboratively in a team.
• Strong communication skills.
• Willingness to learn and grow.
• Experience in a SAAS company preferred.
• Ability to manage multiple tasks effectively.
• Open to feedback and continuous improvement.
• Fluency in additional languages is a plus.

Benefits

• Quarterly performance bonus.
• 25 days of holiday.
• 3 paid sick days per year.
• Work from home allowance.
• Meal allowance.
• Multisport card.
• Free massage or physiotherapy appointment.
• Education budget for development.
• Company and team events.
• Supportive company culture.