Senior Customer Success Manager, Enterprise - Remote

Overview

The Senior Customer Success Manager at Highspot is responsible for ensuring customer satisfaction and retention, building strong relationships, and driving product adoption within enterprise accounts.

In Short

• Serve as the primary contact for customer relationships.
• Understand customer needs and drive product engagement.
• Develop mutual value plans with customers.
• Identify risks and opportunities within customer accounts.
• Collaborate with internal teams to optimize customer implementations.
• Ensure customers realize the full value of the Highspot platform.
• Drive customer advocacy and satisfaction.
• Identify opportunities for upselling services.
• Manage complex customer engagements effectively.
• Communicate effectively with stakeholders at all levels.

Requirements

• 2+ years of experience with complex enterprise accounts.
• 5+ years in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong collaboration and influence skills.
• Ability to thrive in ambiguous situations.
• Focus on customer experience and satisfaction.
• Proven relationship-building skills.
• Strong intuition for business and software solutions.
• Ability to digest and communicate technical concepts.
• Project management skills to organize customer engagements.

Benefits

• Opportunity to work remotely.
• Engagement with influential companies.
• Collaborative work environment.
• Focus on employee equity and belonging.
• Professional growth and development opportunities.