Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager at Highspot will drive the success of strategic customer engagements by managing complex projects and ensuring exceptional client experiences.

In Short

• Lead end-to-end delivery of large-scale projects for enterprise clients.
• Articulate product value in the context of customer goals.
• Foster relationships with C-suite executives.
• Manage Statements of Work (SOWs) from initiation to completion.
• Handle complex escalations and ensure customer satisfaction.
• Build consensus across diverse teams.
• Identify upsell opportunities and drive service revenue.
• Manage project budgets and financial performance.
• Continuously optimize delivery processes.
• Coach and mentor project team members.

Requirements

• 7+ years of relevant experience in consulting or client management.
• Proven success in managing large, complex projects.
• Ability to resolve escalations and maintain high utilization rates.
• Bachelor's degree required, STEM preferred.
• Excellent written and verbal communication skills.
• Experience in stakeholder management and conflict resolution.
• Strong executive presence.
• Familiarity with software solutions delivery.
• Analytical mindset for effective communication of complex ideas.

Benefits

• Equitable workspace environment.
• Opportunity to empower change within the organization.
• Collaborative team culture.
• Professional growth opportunities.
• Innovative and dynamic work environment.