Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager oversees the on-time, on-budget delivery of defined solution scope to meet the customer's desired results, working collaboratively with the customer project team and ensuring governance is followed.

In Short

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the engagement challenges and value being delivered.
• Align deliverables with customer goals.
• Apply expertise from the Now Create methodology to promote engagement delivery.
• Encourage collaboration and customer agreement on proposed solutions.
• Mentor team members to achieve engagement deliverables.
• Identify gaps and propose solutions for project deviations.

Requirements

• Experience integrating AI into work processes and decision-making.
• 8+ years of experience in a professional services organization.
• Ability to travel up to 50% of the time.
• Industry domain expertise in relevant workflows.
• Creativity and independence in running projects.
• Success in driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.

Benefits

• Work in a flexible and remote-friendly environment.
• Be part of a global market leader in innovative technology.
• Opportunity for professional growth and development.
• Collaborate with a diverse team of professionals.
• Access to a wide range of resources and support.