Senior Engagement Manager - Remote

Overview

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure.

In Short

• Develop project plans and monitor progress to achieve objectives.
• Manage customer relationships and align business objectives with service deliveries.
• Provide guidance on service utilization and escalate issues as needed.
• Create business reports demonstrating service value to customers.
• Collaborate with cloud engineers on backlog grooming.
• Lead root cause analysis for customer engagement issues.
• Coordinate stakeholder perspectives to develop solutions.
• Conduct presentations to convey project management and technical information.
• Manage multiple tasks and prioritize effectively.
• Identify data collection methods and perform data analyses.

Requirements

• Bachelor's Degree or equivalent experience in a related field.
• Minimum of 8 years of experience in project management.
• Certifications such as PMP, Scrum Master, or SAFe required.
• Strong understanding of SDLC and methodologies.
• Experience in data reporting using PowerPoint and Excel.
• Customer-facing consulting experience.
• Familiarity with cloud technologies and security.
• Preferred cloud platform certification (AWS, Azure, GCP).
• Technical background in software development or system design.
• Proactive management approach and ability to work in a fast-paced environment.

Benefits

• Flexible work environment with remote options.
• Opportunities for professional development and certifications.
• Collaborative team culture.
• Exposure to cutting-edge cloud technologies.
• Potential for domestic and international travel.